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Instance won't load

Have been using Matillion for about a month now. For the first time today my instance won't load. I know I'm connected to the internet, as other sites load. But Matillion just spins without loading.

Don't see any errors, it simply keeps spinning and trying to load but shows nothing by a blank screen.

Anyone seen anything like this before? Any fixes?

2 Community Answers

Matillion Agent  

Ian Funnell —

Hi Tim,

A couple of things spring to mind for this kind of thing:

  • Browser add-ons
  • Proxy server or load balancer

Please take a look at our troubleshooting guide in case it’s one of those things. There are also some things you could try straight away:

  • Check using a different browser
  • Use HTTPS
  • Disable all browser add-ons or plugins (some can disrupt Matillion’s websocket communications)

Also it’s worth checking with your network team in case there have been any recent infrastructure changes which could be the cause of the problem.

Best regards,

Matillion Agent  

Ian Funnell —

Just one extra point to add to this thread in addition to the general troubleshooting guide. Please contact support if your instance is no longer available after previously working fine.

Best regards,

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